About Me:
I am a very motivated employee and strongly believe in a team friendly atmosphere. I welcome change, it is really the only way to judge yourself and improve. If you work for a company that places no value on you then you are working for the wrong company.
Cover Letter:
Hello, My name is Robert Deane LaBelle. I am presently seeking employment and would greatly appreciate you reviewing my resume. I am an MCP, Comptia Security+ and CompTIA A+ certified technician with over ten years of professional Information Technology experience. I’ve worked in a direct help desk support role, performing various types of hardware and software installation and repair. I’ve performed local on-site troubleshooting, and remote Help-Desk style troubleshooting by telephone. Used in-house database tools for creation, tracking, and accounting of work orders. Designed, constructed, and maintained computer labs and software images. I have analyzed and recommended staff training needs. Instructed junior staff on procedures, directed and assigned tasks as needed and monitored software licensing compliance. I’ve created customer databases and record keeping databases with Access. I’ve created networks and converted from old NT networks to 2000 thrugh 2016 networks. I’ve managed network and email accounts and services, performed telephone punch-down wiring on both 66 and 110 blocks and site wiring, installed, configured and maintained infrastructure equipment such as Cisco routers and HP switches including performing link testing, interface troubleshooting, configuration backups and restores, firmware upgrades, module replacement, and cable building, I’ve also attended Cisco Network training. I also have experience with VMware. I believe you will find that my experience and training will be of immediate value to your company. I believe in providing outstanding customer care, and building lasting professional relationships. Thank you for your time. I look forward to hearing from you. Sincerely, Robert D. LaBelle
Core Proficiency:
Hardware:
I have worked with IBM compatibles; Cisco switches routers and firewalls, Dell, Compaq and HP Servers, Bally, MGAMe and Cadillac Jack player, Cashier and Management terminals, Personal and Business printers/fax, Professional audio/video equipment operation and maintenance, Mitel and Toshiba phone systems
Software:
I have extensive experience with all versions of Microsoft OS and Office, some Linux, AIX, BSD, Mac and Cisco experience, extensive server side software experience, Network maintenance software, Bally, MGAMe, Cadillac Jack terminal and server side software experience. Exim and Exchange experience.
Professional Experience:
| 2010-Present | IT Technician | Nisqually Red Wind Casino, Olympia, WA |
Provide Help Desk support and training on telephone and in person for Computers, Telephones, POS System and Various sound and video equipment. Support Windows XP/7/8/10, Microsoft Office, POS software, Various other software and equipment.
| 2006 - 2009 | MIS Technician / Manager | The Lucky Dog Casino, Shelton, WA |
Diagnosed player stations repairing or replacing as necessary. Planned and developed a working 2003 network. Provide Tech support for MICROS system, Network Administrator for Server 2003, Cisco, Link-Sys, and Net-Gear Network. Work with AutoCAD to add more machines to gaming floor. Go to Person for everything IT related. Install computers and maintain back office
| 2000 – 2006 | MIS Technician / Assistant Manager | Little Creek Casino Resort, Shelton, WA |
I obtained my class III gaming license. Diagnosed player stations repairing or replacing as necessary. Ran CAT cable and connected new stations. I Provided Tech support for MICROS system, Network Administrator for Windows 2000/2003 server and Cisco hardware. Install computers on back office network. Responsible for all IT related equipment.
| 1999-1999 | Computer Consultant | Skokomish Indian Tribe |
I collected unused personal computers, Assess usability of the hardware, Dispose of unsuitable equipment and Installed Windows 95 and Microsoft Office on remaining computers.
| 1992 –1999 | Various non-computer related jobs |
| 1983 - 1992 | Aircraft Crew-Chief | [Active Air Force] McChord AFB, WA |
Education and Certifications:
MSCSE Boot Camp: MCP and Security + Certified (2004)
CompTIA A+ Certified Desktop (2009)